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Services and Hours

Due to COVID-19, ID/CAC issues are by appointment ONLY.  Please contact our customer service line to make an appointment.  Walk-ins WILL NOT be accepted.

The Force Support Flight, located at Joint Base Pearl Harbor-Hickam, Hawaii, and Andersen Air Force Base, Guam, consists of the following sections: Career Assistance Advisor, Career Development, Customer Support, Education and Training, Force Management, Installation Personnel Readiness, Manpower, Personnel Systems Management, Services, and Airman and Family Readiness.

The Force Support staff provides a full complement of services to both ready and inactive reserve personnel, active-duty military members, their families, and the retired military community in Hawaii and Guam.

624th Regional Support Group Force Support Flight
281 Moffet St., Bldg. 4100
Joint Base Pearl Harbor-Hickam, HI 96853-5139
Customer Service 808-448-3824 / DSN 315-448-3824

Office Hours:
Monday-Thursday, 8:30 a.m. - 3:30 p.m.
UTA Saturday and Sunday: 8 a.m. - 3 p.m.
(CLOSED ON FRIDAYS, HOLIDAYS, FAMILY AND TRAINING DAYS.)

“Our DEERS/RAPIDS Public Hours of Operation are Tuesday, Wednesday, Thursday 0830-1130 by appointment: https://idco.dmdc.osd.mil/idco.We are open to our 624 RSG Members and their families during UTA weekends 0830-1130.”

Open to all members (all Armed Forces, Reserve, Guard, Active Duty, DoD Civilians, Dependents, and Retirees). Services include DEERS updates, CAC IDs, and Dependent IDs. Please note that support is dependent upon available manpower and hours may change without notice.